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Privacy Policy

This Privacy Policy explains how personal information may be collected, used, stored, and protected when you use the CrownJewelz platform.

Personal Information We Collect

When you create an account or use our services, we may collect information necessary to operate the platform, including:

  • Name.
  • Email address.
  • Securely encrypted password.
  • IP address.
  • Browser type and version.
  • Operating system and device information.

Usage Analytics and Behavioural Data

We may collect anonymous usage information to improve our services, including:

  • Pages visited.
  • Games played.
  • Session duration.
  • Device and performance statistics.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve website functionality, remember user preferences, and analyse website performance. Where required by law, non-essential cookies are used only after obtaining your consent.

Communication Preferences

You can choose whether to receive marketing communications and may update your communication preferences or unsubscribe at any time.

Data Storage and Retention

Your personal information is retained only for as long as necessary to fulfil legal, regulatory, operational, and security requirements.

Certain records may be retained where required for:

  • Regulatory compliance.
  • Fraud prevention.
  • Responsible gambling measures.
  • Account security and verification.

Security and Account Protection

We implement appropriate technical and organisational measures to help protect your personal information against unauthorised access, disclosure, alteration, or loss.

  • Encrypted password storage.
  • Secure network connections.
  • Monitoring for suspicious account activity.
  • Access controls designed to protect user information.

Account Access and Password Protection

You are responsible for maintaining the confidentiality of your login credentials. If you suspect unauthorised access to your account, you should update your password and contact customer support as soon as possible.

User Rights

Depending on applicable data protection laws, you may have the right to:

  • Access your personal information.
  • Request corrections to inaccurate information.
  • Request deletion of eligible personal data.
  • Object to or restrict certain processing activities.
  • Withdraw consent where processing is based on consent.

Responsible Handling of Personal Information

We process personal information in accordance with applicable data protection legislation and maintain internal procedures designed to safeguard user privacy and confidentiality.

Third-Party Services

We may share limited information with trusted service providers that assist with payment processing, identity verification, fraud prevention, security, and platform operations. These providers are required to protect your information and use it only for authorised purposes.

Platform Monitoring and Fraud Prevention

To protect the platform and its users, we monitor activity for security purposes, including detecting suspicious login attempts, preventing fraud, and maintaining the integrity of user accounts.

Data Retention

Personal information is retained only for the period necessary to satisfy legal obligations, resolve disputes, enforce our policies, and maintain platform security. When retention is no longer required, data is securely deleted or anonymised where appropriate.