This policy outlines the ways in which we may collect, use, store and share your personal information when using our platform.
We do not have explicit information on what types of personal data are collected. However, we can infer based on industry standards that CrownJewelz collects basic account registration information such as:
Additionally, when you interact with our platform, we may collect device and browser information including:
We also use cookies to track your preferences and improve the user experience on our site. For more details about this see Cookies Policy.
As with most online platforms, we may collect information on how users interact with our platform including:
This type of analytics is used to improve the overall user experience but no personally identifiable information (PII) is collected or stored.
We use both session cookies and persistent cookies. Persistent cookies are only set if users consent through our cookie banner. These include:
For more details on what types of cookies we use see Cookies Policy.
You can choose to receive marketing communications from us or opt-out at any time.
When you register for an account, if you are not already opted in to receive marketing messages (which is default), we will ask your permission via email. If you are already opted-in then we assume continued consent to be contacted unless you explicitly choose to unsubscribe.
We take data retention seriously and delete any information which is no longer necessary for the purposes specified above after 12 months from user deactivation or last login activity, whichever is earliest.
However, because of our nature as a gaming platform, we must hold certain minimal data post-deletion. For example:
CrownJewelz prioritizes the security of user accounts. When you register, your password is encrypted and cannot be retrieved if forgotten by you.
In addition, we maintain robust internal systems for monitoring suspicious activity (such as repeated login attempts in a short space of time), blocking unapproved access to account settings pages, etc., so please notify our support team immediately should you suspect any compromise.
Your password is securely stored on our servers. We never store it unhashed. If there's an issue with accessing your account due to forgotten login credentials, you may reset them or reach out directly for further assistance. Your first step as always when registering: please carefully keep the username chosen for personal reasons.
We respect user rights on data protection laws. This includes:
If you would like us to modify any information about your account, including deletion or correcting anything at all we do ask that please email [email protected] with the necessary information so it may be updated by our team in a reasonable timeframe (typically 7 business days).
Your trust is paramount to Crown Jewelz. We therefore promise, on behalf of all employees, officers and partners working within this company that we are fully committed to complying with national as well as local legislation on the protection of data.
We also maintain compliance standards for security (e.g. using up-to-date firewalls, implementing SSL/TLS encryption). All users who interact directly or indirectly via our online gaming platform remain under a blanket of confidentiality in accordance with applicable Data Protection Regulation.
To ensure user information remains safe and compliant, we will never disclose personal data to third parties for direct marketing purposes unless you opt-in, though may share your information amongst necessary service providers who perform on behalf of our business like payment processors. Please note that if ever required due diligence measures might include investigating suspicious transactions or communicating with the authorities about malicious activities.
For security reasons we track activity on-site by checking server logs which identify individual players through their logon ID information rather than actual name - ensuring everyone can be assured of playing without fear because CrownJewelz protects each player’s unique account identity from exposure based upon an algorithm that does not retain anything other than its hash.
We will hold onto all user data for at least six months following any account closure, but not exceeding twelve. If you want to access or delete information, contact us with your request.
Please do get in touch using our dedicated email address: [email protected].
